Raidillon - Return Policy


The Customer has a right of withdrawal that can be exercised without any justification, within 14 (fourteen) calendar days of the receipt of the Articles. In this context, the Customer can opt to return the Articles delivered during this period in their original packaging, in perfect condition, complete (accessories, manuals, warranty ...).

Customer has to keep any evidence of this return, which implies that the Articles have to be returned by a registered mail, or by any other means giving a certain date, in any case, the cost of return is paid by the Customer.

Reimbursement of the price charged for returned Articles will be made by crediting the Customer's bank account by the bank details provided by the Company when placing the order on the website, no later than 30 (thirty) days after the receipt by the Company the returned Articles. If the Client wishes, the Company issues a credit for a next order for a sum equivalent to the concerned order. In such a case, the Customer has to specify the latter by sending an email to info@raidillon.com.

The the returned Articles that are incomplete, broken, soiled or damaged by the Customer will not be refunded totally and shall in any event result in the issuance of an asset for a sum equivalent to the initial order.

If the delivered Articles do not comply with the order, the Customer must notify as soon as possible by e-mail sent to info@raidillon.com by justifying the non-compliance of the Articles to the order and, after approval of the Company, return the concerned Articles in their original packaging, in perfect condition, complete (accessories, manuals, warranty ...) and accompanied by a copy of the invoice and of the Return/ Exchanges Form to the address indicated on the Form.

The return of the Article must be made by the registered mail, or by any other means giving a certain date, the cost of return is- whether the non-compliance of the Article occurs proven- to be paid by the Company. If the Client opted for a delivery to a Raidillon's Authorized Retailer, the Client must contact this Authorized Retailer for the return. The return and the cost will be paid by the Retailer.

 In the absence of possible exchange of the returned Articles and if the Client does not wish to dispose of a credit for future purchases, the reimbursement of the invoiced price of these returned and not confirm Articles will be made by crediting the Customer's bank account, at latest within 30 (thirty) days following the Company's receipt of returned Articles. The reimbursement of return and transportation cost of non-complying Articles shall be made by crediting the Customer's bank account after that the Company received from the Client the justification of that cost.